We are committed to ensuring the confidentiality and privacy of all personal information we collect during the conduct of our business.
How do we Collect Personal Information?
Collection of your personal information such as your email address may be required to enable us to respond to any query that you may have. This personal information will enable us to liaise with you to provide you with the information that you need.
Where possible, personal information is collected directly from you by your use of our website. In situations where you personally provide us with your personal information shall imply your consent to our collection on the basis that we have informed you herein what personal information will be recorded and for what purposes.
How do we Use the Personal Information?
We use information for the purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. We use the personal information collected from you to:
- provide you with information or services at your request;
- register your contact details; and
- establish and maintain our relationship with you;
We do not disclose any personal information for any other purposes without your consent unless required by law.
From time to time we may use your personal information to provide you with updates or new services and features on our website.
If you inform us that you no longer wish to receive information from us, we will not send you any further material. You can however, change your mind about receiving this information at any time by contacting us.
Security of Your Personal Information
We take all reasonable precautions to safeguard personal information from loss, misuse, unauthorised access, modification or disclosure are taken as follows:
- external and internal premises security
- restricted access to personal information
- confidentiality agreements with contractors and third party organisations where necessary
- maintaining technology products to prevent unauthorised computer access
In most cases, a summary of your personal information held by us, such as your name and address details, contact telephone numbers, are freely available to you.
All requests for access to personal information will be handled as quickly as possible and we shall endeavor to process any request for access within 30 days of having received the request.
We may be required by law to retain personal information for a period of time after you have ceased your relationship with us.
We are not always required to provide access to personal information upon request.
Access may be refused in a number of circumstances such as:
- where the information may relate to existing or anticipated legal proceedings
- where required or authorised by law
- where the request is regarded as frivolous or vexatious
Sharing Information with Third Parties
The information we collect is used to improve the content and the quality of our service, and is not shared with or sold to other organisations for commercial purposes.
Mark My Words does not collect sensitive information. Any information provided by you in this regard will not be recorded or retained by us unless your consent is provided.